FAQs

USING THIS WEBSITE
What if I have a problem using the Pianoroom Exeter website?
Please call us for assistance on 01392 436258 during normal opening hours
STOCK
What products do you keep in stock?
At least one display model of everything shown on the website
What if I can’t see the product I’m looking for?
Just let us know and we will confirm price and availability straight away
PRICING
Are your online prices the same as in the Exeter store?
Yes, the website is an accurate reflection of our store prices
PAYMENTS
How can I pay for an order by phone or in the Exeter store?
With a credit or debit card, as well as cash or a cleared cheque in-store
FINANCE
Do you offer any easy payment schemes?
We certainly do, but only in the Exeter store
SPECIAL ORDERS
Can I order a product that you don’t normally stock?
Yes, just contact us and we will check price and availability straight away
PART EXCHANGE
Do you offer part exchange?
Yes we do, but only by telephone or in the Exeter store
PRIVATE SALES
Do you buy secondhand keyboards and pianos?
Sometimes, if they are in good working order, but only in the Exeter store
Do you re-sell instruments on behalf of private owners?
Sometimes, when we have enough floor space, on a 20% commission basis
GUARANTEES
How long is my order guaranteed for?
The period indicated on the product page, subject to you registering your product with the manufacturer.
DELIVERY
How soon will I get my order?
The following weekday, if ordered by 10.30am on the weekday before
How will I know when my order has been sent?
You will receive a confirmation email shortly after despatch
Can my order be tracked?
Yes, you will receive a tracking number shortly after despatch
How will my order be delivered?
Safely via courier into any ground floor level entrance only
RETURNS
Can I return my order if I simply change my mind?
Certainly, as long as it is unopened and in a fully resaleable condition
How long do I have to make a decision and arrange a return?
You have a period of 14 days from the date of delivery
What is the procedure for returning an unwanted item?
Just call or email us for an authorisation and further instructions
How do I return an unwanted order and who pays the cost?
Send the item back to us, at your own cost, using a reliable signed for service
FAULTY GOODS
What is the likelihood that I will receive faulty goods?
Very low, due to the high quality control standards of our suppliers/carriers
What if my order arrives with damaged packaging?
Please sign as ‘damaged/unchecked’ and report it to us asap
What If I discover that my order is defective in some way?
Just call or email us with the details and any relevant photos for us to assess
What if I would like an exchange for the same or an alternative product?
Just call or email us and we will endeavour to find the best solution for you
How long do I have to decide whether to return or repair faulty goods?
You have a period of 30 days from the date of delivery
Who pays the cost of returning a faulty item?
We do, once we have properly assessed and agreed your return request
REFUNDS
How long does it take for returns to be refunded to my PayPal account?
It can take up to 10 days after we have received and inspected the items
TECHNICAL HELP
What technical support do you offer for the instrument I have bought?
We provide you with free technical support for the lifetime of the instrument
REPAIRS
What if my product develops a fault within my guarantee period?
Just call or email us and we will advise you as to the simplest solution
CLIENTELE
What sort of people buy from Pianoroom Exeter?
Anyone, from complete beginners to world class professional musicians
COMPLAINTS
How do I make a complaint if anything goes wrong?
Always let us know if there is something that we could be doing better
PRIVACY
How carefully do Pianoroom protect my privacy and personal information?
Extremely!
THE SUPER SUMMER SALE IS NOW ON
THE SUPER SUMMER SALE IS NOW ON